Samer Alzubaidi
355 New York Ave, Apt 2, Lyndhurst, NJ 07071 (551) 998-5017 ∙
Fully Work Authorized ∙ No Visa Sponsorship Required
PROFESSIONAL SUMMARY Senior IT business analyst with 9+ years of experience in leading change management by applying new technology initiatives to improve organizations performance, by dealing with multinational organizations mainly in medical care, finance, pharmaceutical and energy domains I have built a great deal of experience in business analysis and project management. Key Skills  Project Management: Manage SDLC, collect and analysis stakeholders’ requirements (JAD), project documentation,
initiation & monitoring, risk assessment & escalation, generation & implementation using agile and waterfall methodologies
 Process Management: Process mapping, process analysis & re-engineering, performance gap analysis, design workflow,
SIPOC, sequence, data flow , context diagram and swim lanes diagram
 Data Analysis: Quantitative and qualitative data analysis & reporting, create systems and processes insights, identify
process and application metrics and KPIs, migration, mastering, cleansing and keep up to date
 Software Quality Assurance (QA): Create test plans & user test cases, develop standards and procedures, analyze and
communicate test results, perform manual testing, identify areas of improvement
 Computer Skills: Statistical/Analytical Tools (SQL), Project management/tracking (JIRA, Confluence), Balsamiq mockups, Microsoft Office (Dynamics CRM, Word, Excel, PowerPoint, Outlook, Access, Visio, Project, SharePoint) HTML, PHP, XML and SAP experience
 Language Skills: Fluent in English and native in Arabic
PROFESSIONAL EXPERIENCE HICX Solutions LTD, Chigago, IL. International IT organization helps the world’s leading companies extracting maximum value from their supplier and customer relationships by turning the complexity of management into a strategic advantage. 50+ employees in USA, UK and UAE.

Senior IT Business Analyst (04/2012 – 02/2017)
 Managed 18 clients software implementation projects using Agile and waterfall methodogies.  Managed company change from waterfall to Agile in 2012 reduced projects implementation cost by 15%  Refined on place technology initiatives for 6 clients to improve metrics and KPIs.  Helped 14 multinational orginzations to improve KPIs by re-desinging on-place proccess(es) and apply best practices.  Translated 11 clients stakeholders’ requirements into over 7 different tangible deliverables such as functional
specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams
 Conducted 4 levels of testing for 18 clients including functional, user acceptance, integration and performance to verify
that the client’s needs are met
 Evaluated risks related to requirements implementation, testing processes, project communications, and training saving
the company on average $4K+ per project
 Provided 5whys support ticket root analysis saving the company on average $7K+ per client  Managed business support unit of 14 employees in 2014 what increased customer satisfaction rate by 25%

HICX Solutions LTD, London, UK. Junior IT Business Analyst (04/2008 – 03/2012)
 Served as liaison between developers and project managers for ~13 projects during 4 years, ensuring that tasks
performed are in line with expected deliverables
 Managed 6 clients support services what resulted increase company trunover by 20% in 2011  Archived all SOPs and training materials online by making a web based library in 2009 increased ticket time response
by 40%
 Performed suppliers’ data mastering and mapping projects helped to gain 3 new customers in 2008
ADDITIONAL WORK EXPERIENCE Freelance Web Developer And Analyst
 Design and develop E-commerce solutions for local businesses in London and Dubai  Re-build E-commerce solutions resulting on average 20% sales increase for 2 clients in 2013  Analyze web traffic data and provide SEO recommendations resulted in saving on average $9K in advertising budget for
06/2012 – Present

4 clients in 2015
EDUCATION Bachelor of Arts (BA), Business Administration University of Greenwich, Greenwich, UK TRAINING

 Project Management Professional, New Horizons Computer Training & Certification, 2010.  Scrum Master Training,, 2016.

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